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Customer Support & FAQ

Most Frequently Asked Questions :

Q: I tried to access my test and I received a message saying that it had expired...

Q: I forgot my password. How do I get a new one?

Q: I accidentally paid for the exam twice. Help!

Q: When I tried to enter my password, I got an error page. What do I do now? (trouble shooting tips)




Q: I tried to access my test and I received a message saying that it had expired – how do I get back in to my Motorcycle Licensing Practice Test page which I paid for?

A: Just click the "Member Login" link at the top of your state's page, then enter your purchased password. Start at www.motorcycle-exam.com, then click on your state. You should have received an email from FWYN, LLC shortly after your purchase which contains your password (usually within 1 hour during our business hours). That email has a link to where you will log in, but even though that link will expire, our website does not expire, and you can always log in from your state's page. Please keep in mind that email is very important. Make sure you print it out for future reference. Please check your email before calling.

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Q: I forgot my password and I did not write it down, and I did not save my confirmation email. How do I get a new one?

A: Email us at
customer_support@onlinepracticeexam.com, and we will send you the password. Be certain to include in the email: the name of the individual who was billed and their email address if it is different than the email you are inquiring from. Also include the name of the exam you purchased.

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Q: I accidentally paid for the exam twice. Help!

A: Please contact us by email:
customer_support@onlinepracticeexam.com to resolve this issue.

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Q: When I tried to enter my password, I got an error page. What do I do now?

A: |1 | Before anything else, simply click the “refresh" button on your browser.

| 2 | If clicking the refresh button does not work, please restart your computer (close all open applications first)

|3 | If neither of the above remedies work, please contact us at:
customer_support@onlinepracticeexam.com . Our site could be experiencing a temporary technical issue.

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Do you have a question that is not listed on this page? Please contact us :

Email:
customer_support@onlinepracticeexam.com

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